Today my company sent out a bunch of emails about a service update to our customers. Approximately 16,000 emails. To make things easy for customers who wanted to ask questions about the changes we set the reply to field on the emails to be our support email address. This was a mistake. The first problem is that out of 16,000 people a reasonable number are going to be out of the office a week before Christmas, but that was OK, you just delete the dozen or so new Cases with "Out of Office Auto-reply" in the subject. No, the real problem was the infinite loops of auto-replies that our case management system created with some customers ticket systems.
Dear Internets, Continue reading...
I saw a book in a bookshop I was walking past Today called "The Meaning of Waking Dreams". Now I know this may surprise some of my readers but I actually agree with the author/s of this book. It's a little known fact that waking dreams are the Universe sending you a message. Often times the consequences of ignoring or (perhaps even worse) misinterpreting these messages can be disastrous. Where I must complain though is the idea that an amateur with a book, not matter how well written, interpreting their own waking dreams is a good idea. It takes considerable training and skill to successfully interpret a waking dream. For instance how many of us could recognize the subtle differences between the universe telling us to "lay off the drugs, you moron" and the similar, but distinct message that "you really shouldn't have licked that frog; seriously what where you thinking?"
A guide to small arms; a quick cheat-sheet for the rest of us.
Shamelessly stolen from Shots Across the Bow: Continue reading...
You might have noticed that I haven't posted for a while. I blame Progress Quest, a truly exceptional MMORPG. It's got an engrossing plot, phenomenal graphics, truly zen sound, and is generally all round great. I've spent over 10 hours playing it Today alone. Continue reading...
As with most things there's a right way and a wrong way to ford a river. This is the wrong way: Continue reading...