Bulk emails should not come from support

Today my company sent out a bunch of emails about a service update to our customers. Approximately 16,000 emails. To make things easy for customers who wanted to ask questions about the changes we set the reply to field on the emails to be our support email address. This was a mistake. The first problem is that out of 16,000 people a reasonable number are going to be out of the office a week before Christmas, but that was OK, you just delete the dozen or so new Cases with "Out of Office Auto-reply" in the subject. No, the real problem was the infinite loops of auto-replies that our case management system created with some customers ticket systems.

Categories: Computers, Humour, Work
Date: 2009-12-18 23:03:53, 8 years and 93 days ago

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